Department of Information Technology
HELP DESK
2039 Kennedy Boulevard, Jersey City, New Jersey 07305 Phone: 201-200-3350



IMPORTANT SAFETY ADVISORY

Dear Customer,

In cooperation with the U.S. Consumer Product Safety Commission, Dell is voluntarily recalling and offering free replacements for certain AC Adapters that were sold for use with some models of Dell Latitude(TM), Dell Precision(TM) and Dell Inspiron(TM) notebook computers. It is possible for the adapters to overheat, which could pose a risk of fire or electrical shock.

Potentially affected adapters were sold with the following models of Dell notebook computers:

Latitude CP, CPi, CPiA, CPtC, CPiR, CPxH, CPtV, CS, CSx, CPxJ, CPtS, C500, C510, C600, C610, C800, C810, V700, C-Dock, C-Port

*  Inspiron 2500, 2600, 3500, 3700, 3800, 4000, 4100, 4150, 5000, 5000e, 7500, 7550, 8000, 8100, Advanced Port Replicator, Docking Station

*  Precision M40

The adapters were also sold separately, including those provided in response to service calls. The adapters were shipped to customers between September 1998 and February 2002. The words "DELL," and either "P/N 9364U", "P/N 7832D" or "P/N 4983D" are printed on the back of the adapters.

We are notifying you because our records show that you purchased one or more of those notebook computers and/or adapters during the noted date range. Not all the above-described adapters sold during the noted date range are affected. To determine whether your adapter is affected by this issue, go to Dell's website at
www.delladapterprogram.com. The website will direct you to find and enter an identification number from the back of your AC adapter so as to determine whether the adapter is affected by this issue. If the adapter is affected by this issue you will be automatically connected to a replacement order entry request form or be provided with a phone number for your region, and you should immediately discontinue use of the affected adapter. Dell will also provide a means for you to return the affected adapters for proper disposal. If you have additional question not covered on the recall website, or cannot access the website, please call Dell toll-free at 800-418-8590, Monday through Friday, 9:00 a.m. to 6:00 p.m. CST.

Customers also can write to the company at Dell Inc., Attn: Adapter Program, 9701 Metric Blvd., Austin, TX 78758. Please note that only the described power adapters are subject to this recall and not the notebook computers themselves.

Dell apologizes for the inconvenience caused by this issue. Shipment of quality products always has been and continues to be Dell's foremost concern. As always, if you have questions or concerns about this or any other subject, please feel free to contact us.

Sincerely,

Dell Inc.,
Attn: Adapter Program
9701 Metric Blvd. Austin, TX  78758  USA

 

Please complete the following form to request your Recall from Dell.

If you own or use an NJCU provided laptop that is affected by this recall notice, please continue by clicking NEXT.

Note:  If you have a laptop that is affected by this recall notice, which was not provided to you by NJCU, please contact Dell directly using the contact information shown in the above notice.

 
  

If you require help or would like to send any comments/suggestions regarding this form/application, please email websupport@njcu.edu. We will reply back as soon as possible.