Department of Information Technology
2039 Kennedy Boulevard, Jersey City, New Jersey 07305 Phone: 201-200-3350

E-mail Account Help Form

The Department of Information Technology (IT) has transitioned the University's Microsoft Live@edu student email service to Microsoft's new Office 365 email system.

You now need to log into the new Office 365 system at

Information about the migration can be found at
Please provide the information below so that we can assist you with your NJCU E-mail account. We will respond to you via e-mail within 24 hours (Monday - Friday) of your e-mail request and next business day during the weekend. 

You may also visit Rossey Hall, Room 06, Monday - Thursday (9am to 8pm) or Friday (9am to 6pm) for in person assistance.  (Please bring your campus ID card for in person assistance.)

Thank you for contacting E-mail Services

*Your Contact Information:
(Please provide the following information. All fields are REQUIRED.)
First Name
Last Name
Phone Number
Zip Code
SS# (provide only your last 4 digits)
GothicNet ID #
*Date of Birth
6 DIGITS. (Example: 080986 , representing MMDDYY. This field will only accept numbers. Do not include dashes, commas, spaces, etc.)
Do you have an NJCU E-mail account?

Your NJCU E-mail Account (if known)
*Your E-mail Address (email address at which we will respond to you)
This is a required field.
Select one. This is required field.

*Description of your help request:
This is a required field.

If you require help or would like to send any comments/suggestions regarding this form/application, please email We will reply back as soon as possible.